Return & Refund Policy

1. Digital delivery

Every product is delivered as an instant download or hosted access. Because files cannot be returned once downloaded, all sales are generally final.

2. When we do refund

We review refund requests case by case and will refund in situations such as:

• The files are corrupt or incomplete and we cannot supply a working replacement.
• The product is materially different from its description on the product page.
• You were charged twice for the same order.

3. When we cannot refund

Refunds are not available in the following cases:

• You changed your mind after downloading the files.
• The product does not meet a requirement that was not listed on the product page.
• Your environment does not meet the stated requirements (for example an unsupported WordPress or OS version).

4. How to request a refund

Email support@curatedtools.ai within 7 days of purchase with your order number and a short description of the problem, including screenshots where relevant. We usually respond within one business day and complete approved refunds within 5–7 business days to the original payment method.

5. Support first

Most issues are fixed quickly. Before requesting a refund, contact support — we would rather get the product working for you than process a refund.